Thank you for shopping with Treemagination!
Payment accepted via Etsy direct checkout (accepts PayPal, most major credit cards and more).
I can also accept Venmo payments upon request.
Cash/Credit/Debit/Venmo accepted, no checks please.
All items listed are packaged and ready to ship. Tinctures are safety sealed.
Blocks & Wooden Items:
You will receive a notification from Etsy along with a tracking number when your order has been shipped. All block sets over 1 pound are shipped via flat rate or priority mail with usps or FedEx Smart Post.
**Shipping times are estimated, not Guarenteed***
—— Every block is completely hand made, from tree branch to tree block by me. All orders are made to order- the sets are not “pre made” in any way.
**Please double check your shipping address before placing your order**
—— Changing an address should be a simple request, but with Etsy it is not. Because of the way Etsy’s shipments are set up a seller has to manually enter any address changes at a very specific moment and purchase shipping labels separately for these orders. Please double check the address you are requesting your items be sent to.
**Replacing blocks Broken/Damaged during shipment**
—— Blocks arrive in great condition most of the time, but sometimes they are damaged in transit do to carrier issues and weather.
——If any of your blocks arrived broken or damaged *beyond use* I will replace them for free, please message me with a picture and/or description of the broken block(s).
*- Blocks may slightly crack over time or during shipment if there is a significant difference in humidity because they do not have a hard finish. This will not hurt your child or hinder your child’s play.
If you are shopping from outside of the United States please send us a message before purchasing for the best shipping quote! If an item is purchased internationally and shipping costs are not adjusted prior to purchasing all over-payment will be refunded (if applicable)
The customer is responsible for any taxes/fees charged by your country at the time of delivery. Please check your country's policies before purchasing, let me know if you have any questions regarding this matter.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you are not happy with your purchase I will do the best I can to fix it! Please message me with any problems/concerns.
During holidays and high traffic time please order with time to spare as all blocks are completely handmade and is not a process that can be rushed.
Teas and Tinctures cannot be returned, but if you have any issues with your order please reach out and let us know and we will do our best to help!
Customer is responsible for postage when returning an order.
Order Cancellations are subject to a 10% fee. We ONLY accept order cancellations within 24 hours of purchase.
If a block is broken beyond use during shipment I will gladly ship you a replacement block free of charge! Just send a message with a picture of the broken block. (shipping may take up to 1-2 weeks for replacements)
**I will not cancel orders**
—— Shortly after your order has been placed the process to begin making your blocks has begun.
**Please do not send excessive messages regarding shipping**
—— I do not have employees, I personally make every block, ship every order and respond to messages. I am also a full time single mother. As much as I wish I could, I simply do not have the time to message back and forth with every customer.
—— If you send a message I will respond as soon as possible, usually within 3 business days, possibly longer during holidays.
**I will not ship orders while a case is open against our shop**
—— If you choose to open a case against our shop your order will not be shipped until the case is closed either by you or Etsy.
—— Even if you do not request a refund Etsy may issue one anyways, this money does not come from Etsy and I do not give away free products.
—— If you open a case against our shop and your order is refunded by Etsy any future orders placed at my shop will be rejected- I keep a log of usernames and addresses.
We do not offer “wholesale” discounts.
No. All Treemagination tree blocks are made only from naturally fallen branches.
All Treemagination products are handmade in central Texas
Our tree blocks are sealed with a homemade, organic, and food safe finish. The finish contains locally sourced organic beeswax, food grade mineral oil with vitamin E (stabilizer) and a hint of pure organic orange oil. Be sure to check the sizes of the block will not be a choking hazard for your baby. If the set you love contains blocks that are too small please contact me, I would love to customize any set to ensure your child's safety.
Wash the blocks with soap and warm water, then let them air dry overnight or until completely dry.
As mentioned in the care instructions included with your blocks, store them in a container that allows airflow (not airtight), such as a basket, open bin or box. Never store tree blocks in an airtight container, solid container with a lid, or plastic bag. All wood naturally contains low levels of moisture which fluctuates with the surrounding humidity. Any natural wood product without a hard finish will form mildew if left in a sealed container.